Terms & Conditions


Due to the chilled nature of our products being, we do not receive returns, however, email us with any issues and we’ll see what we can do.


We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer. If we anticipate any issues we will contact you asap. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays. It is best if someone is available to receive and sign for the delivery but we can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel.


We accept payment online by Maestro, Solo, Electron, Visa, MasterCard and AmEx. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.


If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. Cuzena Ltd reserves the right not to accept or to cancel any order once accepted, without penalty.

Your Feedback

To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on: hello@cuzena.com

These Terms & Conditions May Change

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site. These terms and conditions do not affect your statutory rights as a consumer.

Company Information

Cuzena Ltd is a company incorporated in England and Wales and registered under Company Number 10779623.